This Shipping Policy explains how orders placed on gillanitraders.store are processed and delivered. Gillani Traders is a trading name of GILLANI TRADERS LTD, a company registered in England and Wales (Company No. 16660092), Registered Office: Office 14052, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

1. Shipping Destinations

We currently ship to customers in the United Kingdom and the United States. We do not ship to other countries at this time.

2. Shipping Cost

Standard shipping is free on all orders to the United Kingdom and the United States. There are no hidden shipping fees at checkout.

3. Order Processing Time

  • Orders are processed and dispatched on business days (Monday to Friday, excluding public holidays) after payment is confirmed.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • You will receive an order confirmation email once your order is placed, and a shipping confirmation email once it has been dispatched.

4. Estimated Delivery Time

The total estimated delivery time is 1–6 business days from the date your order is placed (including processing and transit), for both the United Kingdom and the United States.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to high order volumes, carrier delays, customs checks, weather or other events outside our control. If your order is delayed, we will keep you informed by email.

5. Order Tracking

Where tracking is available, a tracking number will be included in your shipping confirmation email so you can follow your parcel. If you have not received tracking details within 3 business days of placing your order, please contact us.

6. Shipping Address

  • Please make sure your shipping address is complete and correct when placing your order.
  • If you notice an error, contact us as soon as possible. We can update the address only if the order has not yet been dispatched.
  • We are not responsible for orders delivered to an incorrect address provided by the customer.

7. Customs, Duties and Taxes

Prices shown on our website are in US Dollars (USD). Depending on your location, your order may be subject to import duties, taxes or customs fees charged by your country. Where applicable, these charges are the responsibility of the customer.

8. Lost, Damaged or Missing Parcels

If your parcel arrives damaged, or has not arrived after the estimated delivery time, please contact us within 14 days of the estimated delivery date with your order number and, for damaged items, clear photos of the product and packaging. We will investigate with the carrier and arrange a replacement or refund where appropriate, in line with our Refund and Returns Policy.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

  • Email: sale@gillanitraders.store
  • Phone: +44 7832 624221
  • Customer support hours: Monday – Friday, 9:00 AM – 9:00 PM (UK time)
  • Company: GILLANI TRADERS LTD, Company No. 16660092
  • Registered Office: Office 14052, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom