At Gillani Traders, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products purchased from gillanitraders.store may be returned, exchanged, or refunded.

By placing an order on our website, you agree to this policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is defective or damaged upon arrival.
  • You received the wrong item.
  • The product is significantly different from its description.
  • The item arrives missing essential parts or accessories.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • All accessories, manuals, warranty cards, and included items must be returned.
  • Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless required by law:

  • Items marked as “Final Sale” or “Non-Returnable”
  • Gift cards
  • Downloadable software or digital products
  • Opened software products
  • Products damaged due to misuse, neglect, or unauthorized modification
  • Items returned without original packaging or essential components
  • Clearance or liquidation items

3. Damaged or Defective Products

If your order arrives damaged or defective:

  1. Contact us within 7 days of delivery.
  2. Provide:
    • Order number
    • Description of the issue
    • Clear photos of the product and packaging

We may offer:

  • A replacement
  • A repair (where applicable)
  • A full or partial refund

We reserve the right to inspect claims before approving a refund or replacement.

4. Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery.

Once verified, we will provide instructions for returning the incorrect item and will arrange shipment of the correct item at no additional cost.

5. Change-of-Mind Returns

For eligible products, returns based on a change of mind may be accepted within 14 days of delivery.

To qualify:

  • The item must be unopened, unused, and in resalable condition.
  • Original packaging must be intact.

Customers are responsible for return shipping costs unless otherwise required by law.

Original shipping charges are non-refundable.

6. Return Process

To initiate a return:

  1. Contact our customer support team at support@gillanitraders.store.
  2. Include:
    • Order number
    • Product name
    • Reason for return
  3. Wait for return authorization instructions before shipping the product.

Returns sent without authorization may not be accepted.

7. Refunds

After we receive and inspect the returned product:

  • Approved refunds will be processed to the original payment method.
  • Refund processing may take 5–10 business days depending on your financial institution.
  • Shipping fees are generally non-refundable unless the return is due to our error.

If a refund is denied, we will notify you of the reason.

8. Exchanges

We may offer exchanges for:

  • Defective products
  • Damaged products
  • Incorrect items received

Exchange requests are subject to product availability.

If a replacement is unavailable, a refund may be issued instead.

9. Order Cancellations

Orders may be canceled before shipment.

If an order has not yet shipped, a full refund will be issued.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

10. Refused Deliveries

If a shipment is refused or returned due to an incorrect shipping address provided by the customer:

  • Shipping charges may not be refunded.
  • Additional shipping fees may apply for reshipment.

11. Chargebacks

Customers agree to contact us first to resolve any issues before initiating a chargeback with their payment provider.

Fraudulent or abusive chargeback claims may be disputed using shipping records, order confirmations, and other supporting documentation.

12. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the purchase price of the product giving rise to the claim.

We are not responsible for indirect, incidental, or consequential damages arising from product use or inability to use a product.

13. Contact Information

For return, refund, or exchange requests, please contact us:

Gillani Traders
Email: sale@gillanitraders.store
Website: gillanitraders.store